We deliver all over the world.
Dispatch is always from Kyiv, Ukraine.
We entrust our deliveries to carefully selected couriers such as DHL (for international deliveries) and Nova Poshta (for domestic deliveries).
Express Delivery usually takes 2-5 working days.
Please note that delivery times may be longer during busy periods or holidays.
We are not responsible for any delays caused by destination customs clearance processes.
Please note, shipping rates vary based upon your order amount, and your rate will be automatically calculated at checkout. We invite you to consult the table below.
|ORDER AMOUNT||SHIPPING COST|
|€200 and above||free|
We offer free express shipping on all orders above €200.
For Australia and Oceania, the shipping cost is €40 for orders less than €200. For orders over €200, the shipping to this area is €20.
All deliveries are free within Ukraine.
Delivery to Russia may take a bit longer.
Please note the prices do not include international taxes and customs fees, your delivery might be subject to additional costs depending on the destination country's legislation.
PERSONAL PARADE aims to guarantee your full satisfaction.
If for any reason you are not satisfied with your order, PERSONAL PARADE gladly accepts returns within 14 days of the delivery date.
We offer full refunds or exchanges into a different size within 14 days from the date on which you received your order from personalparade.com.
We offer 2 returns options to meet your needs:
- Returns can be sent through the courier DHL recommended by PERSONAL PARADE.
Please email us at email@example.com and receive the pre-printed label and following instructions.
This method allows us to pay for the return shipping on your behalf, withholding €20 for the cost of the delivery from the refund.
- Send your returns with a shipping service of your choice.
The shipping cost is at your expense.
In this case you will be responsible in case of loss or damage to the products during transport.
Remember that the package must reach us within 14 days of delivery.
Make sure the merchandise you return is in its original condition, tags and packaging included, otherwise we will be unable to accept your return and issue a refund.
In cases not covered by this DELIVERY AND RETURN POLICY, issues are solved individually by negotiations of the parties.